In case you would like to exchange your recent e-purchase online, Our Return & Exchange policy is very simple.
Please send us an exchange request by contacting our customer service on +961 70 880144 or +961 78 880144. Or send us an email with your inquiry at customerservice@naiivy.com.
A 1st time exchange of orders that were not initially subject to a delivery fee, will be free of charge.
A 2nd time exchange on same order will be subject to an $3 USD delivery charge.
Online exchange requests on the same order are accepted for up to 2 times only.
We will gladly exchange unused items that have the original tags attached and that are in the original purchase condition. We also require a receipt as a proof of purchase.
Exchange should be within 3 days of purchase date.
Items returned are not exchangeable with Gift Cards.
Exchanges are subject to stock availability.
Gift purchases can only be exchanged and cannot be refunded.
REFUNDS
We do not provide refunds, only exchanges.
Items received damaged or with a manufacturing fault discovered upon receipt can be exchanged or returned for a refund within 10 days from purchase order.
Items that are damaged as a result of normal wear and tear are not considered to be faulty and are not subject to return or refund.
